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1. Introduction
Welcome to sootisaga.com . These Terms & Conditions (“Terms”) govern your use of our Website and services. By accessing or using our Website, you agree to comply with these Terms. If you do not agree, please do not use this Website.
2. Eligibility
By using this Website, you confirm that you are at least 18 years of age or have parental/guardian consent to use our services.
3. Use of the Website
You agree to use this Website only for lawful purposes and in accordance with these Terms.
You may not use the Website in a manner that could damage, disable, overburden, or impair the Website.
Unauthorized use of the Website may give rise to a claim for damages and/or be a criminal offense.
4. Products & Services
All products and services listed on sootisaga.com are subject to availability and may be withdrawn or updated without prior notice. We strive to display accurate product descriptions, but minor differences may occur.
5. Orders & Payments
By placing an order, you agree that all information you provide is accurate, complete, and current.
All prices are listed in the currency stated on the Website and include/exclude taxes as specified.
We reserve the right to cancel any order if there is a pricing error or suspected fraudulent activity.
6. Shipping & Delivery
We aim to deliver products within the estimated timeframes stated at checkout. Delivery delays may occur due to unforeseen circumstances. Sootisaga is not liable for delays caused by third-party carriers.
7. Returns & Refunds
Please refer to our Returns & Refund Policy for detailed information about eligibility, timelines, and procedures.
8. Intellectual Property
All content on this Website (including text, images, logos, and graphics) is the property of Sootisaga or its content suppliers and protected by applicable copyright and trademark laws. You may not reproduce, distribute, or exploit any content without our written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Sootisaga is not liable for any indirect, incidental, or consequential damages arising from the use of our Website or products.
10. Third-Party Links
Our Website may include links to third-party websites for your convenience. We do not endorse or assume responsibility for the content or policies of third-party sites.
11. Privacy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.
12. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website after changes are posted constitutes your acceptance of the new Terms.
13. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of West Bengal, India. Any disputes will be subject to the exclusive jurisdiction of the courts located in Kolkata.
14. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
1. Overview
At Sootisaga, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains how we handle returns, exchanges, and refunds.
2. Eligibility for Returns
You may request a return within 7 days of receiving your order.
Items must be unused, unwashed, and in the same condition that you received them, with original packaging and tags attached.
3. How to Initiate a Return
To start a return, please contact us at support@sootisaga.com
with your order number, item details, and reason for return. We will guide you through the next steps and provide the return shipping address.
4. Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival.
We recommend using a trackable shipping service. Sootisaga is not responsible for items lost or damaged during return transit.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5 business days (processing time may vary by bank or payment provider).
Shipping fees (if any) are non-refundable unless the return is due to our error.
6. Exchanges
If you need to exchange an item for a different size or color, please contact us at support@sootisaga.com
Exchanges are subject to product availability. If the item is no longer available, we may offer a refund instead.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please email us within 5 days of delivery with photos of the issue. We’ll arrange a replacement or refund at no additional cost.
8. Cancellations
Orders can be cancelled within 24 hours of purchase if they have not yet shipped. Once shipped, our standard return policy applies.
9. Force Majeure / Exceptional Circumstances
We are not liable for any delays in processing returns, exchanges, or refunds caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or disruptions in transport or payment systems.
6. Governing Law
This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019, and other applicable laws. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Kolkata.
10. Contact Us
If you have any questions about this Return & Refund Policy, please reach out to us at:
Sooti Saga
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